Ministry trials new Work and Income site lay out
12 October 2015.
The Ministry of Social Development (MSD) is trialling a different layout in two of its Work and Income sites as part of wider programme to help improve people’s access to its services.
The testing at the Wellington Service Centre on Willis Street and the Horowhenua Community Link in Levin will run from October 2015 to January 2016 as MSD looks to simplify its services, making it easier for clients to access services online.
“As more of the Ministry’s services are available online, the new look sites are designed to create an environment where people are more comfortable using work stations at Work and Income,” said MSD Deputy Chief Executive Carl Crafar.
“It’s about making our service more accessible and making it easier for people to conduct more of their business with us online. We’ve reconfigured the office lay out at the two sites making it easier for people to access work stations while maintaining privacy and we’ve introduced more signage so people are aware of what online services are available.”
The trial is also testing different physical layouts to create an enhanced safe, secure environment that is suited to the services MSD delivers.
Information on the new look sites is available for clients at both the Willis St and Levin sites.
“The ideas we’re trialling and the feedback we get from staff and clients on these test sites will help us decide what will work well for our service centres in the future, “Mr Crafar said.
