We helped our clients avoid debt
We continued our efforts to make it easier for people to tell us early on about changes that might affect their entitlements. The number of debt prosecutions has fallen by 34 percent in the past year, and the number of completed investigations has fallen by around 10 percent.
We help clients by directly and indirectly assisting them to understand their obligations and engage more easily with us, through:
- MyMSD, which makes it easier and more convenient for people to complete transactions with us online and tell us quickly about changes to their circumstances, for example when they start earning income, or their income changes
- the Check what you might get online eligibility guide, which helps people become better informed about their entitlements and obligations
- our Better Letters project, which aims to make our letters simpler and easier for people to understand and respond to
- enhanced early intervention approaches through our Fraud Intervention Services team, and information sharing, which try to make people aware as early as possible where they may not be getting their correct entitlement, so overpayment amounts are minimised.
