Strategic Context
Our ability to deliver our future relies on our ability to manage, respect and use peoples’ information.
Effective use of information, data, and analytics is key to helping New Zealanders to be safe, strong and independent. We collect the information necessary to provide services and fulfil a range of reporting, accountability, data sharing, and integrity obligations.
Information and data is a fundamental enabler for MSD to deliver the vision of Te Pae Tawhiti. There are significant opportunities to inform better decision making, but we need to be careful to ensure we respect our clients’ privacy, human and ethical rights, and we keep people's information secure.
We must ensure that we consider the potential harm new uses may cause individuals and work to mitigate them to an acceptable level. The ability to leverage greater value from our data and information relies on people being aware of, and comfortable with, how we use it.
We hold a vast amount of information about our clients, the communities we support, and the effectiveness of our services, policies and processes. We need to understand the information we hold and effectively use it to design and personalise services. We need to understand what is effective and understand how and why we deliver services in the way we do. These things are critical to enabling our staff to do their jobs and to support an information- and insights-driven future services model.
Following an extended period of under-investment, MSD has aging technology, data infrastructure and immature information management and governance practices. This means we have gaps in our foundational capabilities that first need to be filled before we can maximise the value of the information we hold to support Te Pae Tawhiti.
Our practices need to evolve to appropriately respect the mana and dignity of people, whanau, communities and groups who share their data and information with us. Work also needs to be done to ensure that quality and reliable data can be accessed in a timely manner by those who need it.
This Information, Data and Analytics (ID&A) Strategy addresses two critical components of data and information management for MSD:
1. Our ability to effectively collect, manage, use and share data and information to enable:
- Valuable insights which inform policy, service design and organisational efficiencies, and
- Enhanced and personalised experience for customers, staff and partners.
- Staff to have easily available the information necessary to do their jobs, at the time and in the context they need it.
2. Our commitment to use peoples’ data and information responsibly, building respect for Te ao Māori into how we work and ensuring that the information is always respected and protected.
The ID&A Strategy 2022 fits alongside the Technology Strategy 2022, communicating how we intend to shift our information, data and analytics practices to support the delivery of Te Pae Tawhiti. This Strategy sets out our vision for becoming a trusted steward of information that leverages the taonga we hold to improve the lives of New Zealanders.
